Shipping policy

Shipping Policy

Within India:
* We ship all orders using trusted courier partners such as Shiprocket, DTDC, IndiaPost      and others to ensure your order reaches you safely & securely on time.
* Free shipping in India for all orders above ₹ 1999. For orders below ₹ 1999, a standard    shipping fee of ₹90 will be applied at checkout. 
* Orders are usually dispatched within 1-2 business days after payment.
* Delivery takes approximately 3–7 business days, depending on your location.
* Tracking details and shipping updates will be shared via WhatsApp and Email once           your order is dispatched.
* Note: Delivery delays due to unforeseen circumstances such as weather, strikes, or          courier issues are beyond our control.

International Orders:
* All international orders are dispatched within 1-3 business days of payment.
* Delivery typically takes 4–10 business days, but may vary based on customs and local       courier handling.
* We ship all orders using trusted courier partners such as Shiprocket, FedEx, DHL and         others to ensure your order reaches you safely & securely on time.
* Shipping charges for international orders are based on the weight of the shipment &       will be calculated at checkout. 

Cancellation Policy
* Once an order is placed, cancellation is not possible under any circumstances.

Refund & Return Policy
⚠️ Important:
Please ensure to record an unpacking/unboxing video while opening your package. Without this video, we will not be able to process any damage claims.
* Each product is thoroughly inspected before shipping to avoid any damage or defects.
* We do not accept returns or exchanges unless:
    * The product was damaged during transit.
    * The product has a manufacturing defect.
    * Wrong product was sent which rarely happens
If You Receive A Damaged/Defective Product:
1. Notify us within 24 hours of receiving your order.
2. Send clear images of the damaged item along with the unboxing video to:
   📧 srikajewellery@gmail.com
3. If your return is accepted:
    * We'll raise the return pickup of the product. Please pack it back carefully & keep it           ready for the pickup
    * Once we receive and inspect the item, we’ll process a replacement or refund if there        are no damages
    * If the same product is out of stock, a refund will be issued to your original payment        method within 7–12 days 

⚠️ We will not be able to process any return or exchange requests if:
   * You do not notify us within 24 hours.
   * The unboxing video is missing.

For International Orders:
* We do not accept returns for international shipments.
* However, if a product is damaged beyond repair, a return may be considered — but return shipping costs will not be covered by us.